24/7 LIVE SECURITY SUPPORT, LOCALLY.

STATE OF THE ART SECURITY SOLUTIONS

Security Operations & Communications Centre

Guaranteed 24/7 live monitoring and support for security services.

Within moments of a call being received, the process to rapidly meet client and employee concerns is set in action. Footprints is the only Vancouver Island-based security company with our our 24/7 Security Communications and Operations Centre, serving Vancouver Island & Powell River. Local support and knowledge is always available to our clients and security professionals in the field.

Footprints Security’s dispatch is located at our Nanaimo Head Office. The Security Operations and Communications Centre (SOCC) is staffed 24/7/365. SOCC dispatchers are highly trained individuals that provide the communication link between clients and in-field security personnel. SOCC dispatchers are calm and focused individuals that process emergency and non-emergency situations and know how to multitask and have solid written and verbal communications skills. SOCC dispatchers all live locally in Nanaimo and have local, firsthand experience with all of Footprints major clients providing guaranteed support to all field operations.

Using the most advanced security systems and technology available, paired with state-of-the-art electronic reporting software Footprints offers clients peace of mind 24/7/365.

a performance report on a laptop for tracking security incidents
a security professional working at a desk in the security operations and communications centre with a radio

Incident Tracking, Management, Reporting & Analysis with Tracktik

With transparent and robust reporting, Footprints provides the most comprehensive overviews and metrics on the market. Utilizing leading digital reporting software, Tracktik, Footprints tracks, analyzes, reports, and acts on real-time data across all security operations.

Footprints is currently using the industry gold standard TRACKTIK software with clients on Vancouver Island and Powell River. TRACKTIK is the popular mobile and web-based software designed specifically for the security sector and the clients it serves. It is a multi-featured platform that connects Footprints field personnel to its management and the client contact through a suite of guard-management tools, business-intelligence modules, and automated financial-management programs. 

Footprints proactively analyzes reporting data to continually improve our security services and client support in areas of most need. Clients have access to real-time reporting through customized client portals, analytics dashboards, and regular reporting direct to clients.

What Our Clients Say

  • "Our company has contracted its daytime, overnight and event security services with Footprints for more than 7 years and have experienced excellent flexibility in their scheduling, reliability and quality of their team, and accountability in securing and protecting our facilities."

    • Chuck, Vancouver Island Conference Centre

  • "John Derek Designer Jewellers have felt so much secure now with Footprints as our security company, and when we close each evening I know our store is in good hands."

    • John Derek, John Derek Designer Jewellers

  • "Working from home is an absolute pleasure in my studio shed. The team’s attention to detail really shines in the custom-built desk and cabinets. I can’t wait to work with them when it’s time to build the addition to our house."

    Keith Finley